FAQs


When will my order be posted?

All orders received by 08:00am on Fridays (unless stated otherwise on IG) will be freshly made over the weekend and sent in the post the following Monday. This ensures our chocolates are as fresh as possible when you receive them.

How will my order be sent?

All our order are sent by Royal Mail via 1st or 2nd class postage depending on your choice at checkout. 1st Class should take 1-2 days from dispatch. 2nd Class should take 2-3 days from dispatch. You will receive an email once your order has been posted. 

How long will my chocs last?

We imagine not for long! If you are giving them as a gift, or want to hold on to them for a little longer, they will last up to 3-4 weeks. However, as all the ingredients we use are fresh they are most delicious eaten straight away.

Do you cater for events and weddings?

Yes! We can offer bespoke packages to cater for your event. Please send your enquiry to contactus@kindheartedchocs.com 

Can I swap flavours inside the selection boxes?

With certain boxes you can, please send us a message or email before ordering to check this is possible. 

Where should I store my chocs?

Keep them in a cool, dry place. In summer, please place your chocs in the fridge for 20 mins when received and then store in a cool, dark place. The life of your truffles can be extended by placing them in the fridge but be sure to bring them back to room temperature before eating as this is when they taste the best! 

What allergens do I need to be aware of?

Please refer to the ingredients list on the product page and/or the label sticker on the box. We handle several allergens in our kitchen so cannot guarantee products to be allergen free. Please get in touch if you have any other questions regarding allergens.

How will my item(s) be packaged?

All of our items are beautifully packaged and are perfect for gifting. If you want your order gift wrapped with a ribbon and tissue paper, with a handwritten personalised message, you can add this for a small extra cost at checkout.

What payment methods are accepted?

All our payments must be made online. We accept most Credit and Debit cards, Apple Pay and Paypal.

Do you offer refunds?

We do not offer returns or refunds for items as they are made to order and are perishable goods. However, we will of course refund or replace any order which you did not receive. 

Your question not answered here?

Please send us an email at contactus@kindheartedchocs.com, or send us a DM on Instagram @kindheartedchocs, and we will get back to you as soon as possible! 


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